A Dane in Luxembourg » VoxMobile http://www.jhave.net Random observations Fri, 19 Feb 2010 17:07:17 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 LuxGSM is offering the iPhone as well http://www.jhave.net/wp/2008/12/23/luxgsm-is-offering-the-iphone-as-well/ http://www.jhave.net/wp/2008/12/23/luxgsm-is-offering-the-iphone-as-well/#comments Mon, 22 Dec 2008 22:03:00 +0000 jhave http://www.jhave.net/wp/2008/12/23/luxgsm-is-offering-the-iphone-as-well/

I hope this is good news… Hopefully, Vox and LuxGSM will be competing to provide the best service to their customers. I have not been impressed with the quality of the Vox network here in .

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]]> http://www.jhave.net/wp/2008/12/23/luxgsm-is-offering-the-iphone-as-well/feed/ 2 If and when you lose your iPhone http://www.jhave.net/wp/2008/11/30/if-and-when-you-lose-your-iphone/ http://www.jhave.net/wp/2008/11/30/if-and-when-you-lose-your-iphone/#comments Sun, 30 Nov 2008 21:16:30 +0000 jhave http://www.jhave.net/wp/2008/11/30/if-and-when-you-lose-your-iphone/

James Duncan Davidson lists a few requests addressed to AT&T in case you lose your . His remarks are not only valid for AT&T, but for any provider selling the . should listen in too.

 

Now that I’ve experienced the joy of losing my phone and dealing with in a world without it, however temporary the experience may be, I’ve made a list of a few things that any self-respecting site, such as the AT&T Wireless account portal, should have. After all, my is a slice of the future. The website gateway to my wireless account should at least catch up to what is possible in 2008…

[From AT&T Wireless Feature Requests]

 

I haven’t lost mine (yet) but I do hope that has an appropriate customer service in case it happens.

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]]> http://www.jhave.net/wp/2008/11/30/if-and-when-you-lose-your-iphone/feed/ 0 Petition for better iPhone service in Luxembourg http://www.jhave.net/wp/2008/11/18/petition-for-better-iphone-service-in-luxembourg/ http://www.jhave.net/wp/2008/11/18/petition-for-better-iphone-service-in-luxembourg/#comments Tue, 18 Nov 2008 13:05:04 +0000 jhave http://www.jhave.net/?p=369

I have put up a petition on petitiononline.com that will be sent to . If you care about the service here in , I encourage you to sign it.

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]]> http://www.jhave.net/wp/2008/11/18/petition-for-better-iphone-service-in-luxembourg/feed/ 2 Vox network coverage for the iPhone in Luxembourg http://www.jhave.net/wp/2008/11/16/vox-network-coverage-for-the-iphone-in-luxembourg/ http://www.jhave.net/wp/2008/11/16/vox-network-coverage-for-the-iphone-in-luxembourg/#comments Sun, 16 Nov 2008 17:21:15 +0000 jhave http://www.jhave.net/?p=365

I sent the following (12 Nov 2008) to Vox’s customer service because quite frankly, their network is not in the same league as their prices:

“Bonjour,

Après avoir utilisé l’ un peu plus qu’un mois, je me sens obligé de vous faire part de mon mécontentement de votre service.

La connexion data
D’abord, la connexion est souvent perdue même lorsqu’on se promène en pleine ville ().

Deuxièmement, la connexion, même à -ville, n’est souvent pas du tout 3 G. En dehors de la ville, je capte rarement la connexion en 3G.

Troisièmement, si je suis dans une voiture en dehors de la ville de , je n’arrive pas à voir une connexion data.

Connexion téléphonique
Ceci est le problème le plus grave. Au bureau (au Kirchberg), je ne suis plutôt pas joignable, car le signal est trop pauvre.

J’espère que vous allez procéder à une amélioration de ces défaillances rapidement, car le tarif mensuel ne correspond pas du tout au niveau de votre service.

Votre service clients
Pourriez-vous mettre la musique ou bien le silence après avoir signalé qu’aucun correspondant n’est disponible pour l’instant? En plus, il n’est pas normal de couper la connexion lorsqu’on est en attente…

Dans l’attente d’une amélioration rapide des points soulévés,”

Today (16 November 2008) I still haven’t received a reply.

Since sending the e-mail, I have also experienced dropped calls due to loss of connection with the network (no service displayed in the top left corner on ).

Really sad, that Vox isn’t up to the task. And yes, the whole selective voicemail thing showed off by Jobs in the Macworld 2007 keynote is not installed on Vox’s servers either…

Vox’s clients are paying top dollar for a mediocre service…

[End of ]

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]]> http://www.jhave.net/wp/2008/11/16/vox-network-coverage-for-the-iphone-in-luxembourg/feed/ 0 Coverage for iPhone in Luxembourg City http://www.jhave.net/wp/2008/09/30/coverage-for-iphone-in-luxembourg-city/ http://www.jhave.net/wp/2008/09/30/coverage-for-iphone-in-luxembourg-city/#comments Tue, 30 Sep 2008 08:09:15 +0000 jhave http://www.jhave.net/?p=350

EDGE only :-(So the phone is activated now, and I see that the in my workplace isn’t not great. I hope that Vox is working on improving their network . EDGE on Kirchberg is not good enough.

And no, the HotCity wi-fi network isn’t available on Kirchberg.

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]]> http://www.jhave.net/wp/2008/09/30/coverage-for-iphone-in-luxembourg-city/feed/ 1 iPhone launch in Luxembourg: 26 September 2008 http://www.jhave.net/wp/2008/09/25/iphone-launch-in-luxembourg-26-september-2008/ http://www.jhave.net/wp/2008/09/25/iphone-launch-in-luxembourg-26-september-2008/#comments Thu, 25 Sep 2008 10:16:02 +0000 jhave http://www.jhave.net/?p=338

Just received the news. Vox will have a launch party going on at their shop in City.

140 iPhones up for grabs. So youngsters, line up tonight if you want to be one of the first. No word on the data plan matrix yet, but I hope for Vox that it will be an attractive one. Otherwise I will stay on the fence for the time being, as I’m not a client.

From their e-mail:

140 additional iPhone3G’s are in stock !
In addition to the ones we blocked for the first 10 people, we have an extra stock of 140 phones that can be purchased during our launch party. As the demand is very high, we suggest you to be there on time to be sure to buy one on that evening.

Where and When ?
We welcome you as of 4 pm at our VOX shop in City, 1-5 rue Marché-aux-Herbes. Doors will be open from 6.00 pm til 9.00 pm.

Please bring your identity card and bank details with you.

We wish you a lot of fun during our launch party!

I won’t be joining the frenzy, but have fun :-)

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]]> http://www.jhave.net/wp/2008/09/25/iphone-launch-in-luxembourg-26-september-2008/feed/ 3 Will you switch to Vox and get the iPhone when it will be offered by them? http://www.jhave.net/wp/2008/09/17/will-you-switch-to-vox-and-get-the-iphone-when-it-will-be-offered-by-them/ http://www.jhave.net/wp/2008/09/17/will-you-switch-to-vox-and-get-the-iphone-when-it-will-be-offered-by-them/#comments Wed, 17 Sep 2008 15:29:44 +0000 jhave http://www.jhave.net/?p=336

Poll to check the temperature in the Luxembourgish market. What is your take?

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]]> http://www.jhave.net/wp/2008/09/17/will-you-switch-to-vox-and-get-the-iphone-when-it-will-be-offered-by-them/feed/ 0